These are the top 2 Remote Desktop Support Software for the year 2021
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The best remote desktop support software for 2021
- ISL Online is the best overall
Our team selected ISL Online as the best overall solution because it is easy to use for both customers and remote workers, offers cross-platform support, and offers a flexible pricing plan.
Pros
- User-friendly
- License available for unlimited users
- On-premises or cloud-based
Cons
- The cost of using the service alone is high
- It is difficult to print remotely
Founded in 2001, ISL derives its name from a software development project known as the internet services layer. It is currently available in 100 countries and has been highly rated by top software review websites, including Software Advice and Capterra.
From a Windows, Mac, or Linux computer or mobile device, users can remotely access any computer or Android, iOS, or Windows phone. Technical support engineers can co-work with customers in real-time by using high-speed screen sharing, transferring files remotely, and rebooting devices.
Providers of this service offer two-factor authentication and 256-bit AES encryption for secure connections to unattended computers. With just one click, customers can grant support access to their computer or phone via live chat, mobile app, or online portal.
A 15-day trial is available for ISL’s pricing options. Hundreds of computers, unlimited sessions, and users are included with a cloud license for $469. In addition, the company offers a pay-per-use plan for $145 per year for 500 session minutes. For a one-time fee of $990, users can also choose a self-hosted software solution.
The flexibility of ISL Online’s pricing, its multi-platform support, its security protocols, and its ease of use makes it the best choice for businesses offering secure remote customer support or offering an easy teleworking environment to their employees.
- LOGMeIn is the best option for single users and small teams
Our pick for the best remote desktop software for one user or a small team is LogMeIn for several reasons. The company offers individual plans based on the number of computers they access, as well as generous cloud storage, a complimentary LastPass subscription, and 24/7 support.
Pros
- A cloud storage capacity of 1TB
- Premium version of LastPass included
Cons
- Businesses experience an increase in costs
- The Mac and PC do not sync properly
LogMeIn is a pioneering software as a service (SaaS) company with over two million users worldwide. Though it is not accredited with the Better Business Bureau (BBB), the company has an A+ rating from the organization.
In addition to providing remote access to PCs, Macs, and mobile devices for unlimited users, LogMeIn also offers drag-and-drop file transfers, remote printing, multi-monitor displays, screen sharing, and more.
Several extra benefits are included, including 1TB of free cloud storage, a free LastPass Premium subscription for secure password storage, all protected by SSL/TLS (OpenSSL).
Users of LogMeIn’s $30 per month plan can access two computers simultaneously with all the above features. It costs $70 per month for access to five computers and includes three LastPass Premium licenses and $129 per month for access to ten computers and five LastPass Premium licenses. The 14-day free trial is included with all plans and supports an unlimited number of users.
LogMeIn provides a simple remote desktop management solution that is easy to use, affordable, and gives access to online storage and password management, making it the best option for individuals and small teams.
Managed desktop support services that are reliable from ExtNoc
Help is always on hand, always available. We provide managed desktop support services whenever you need them, reducing downtime for you and enabling you to get back up and running as soon as possible.
