Tech Peak » 6 Must-Have Features of a Food Delivery Mobile App

6 Must-Have Features of a Food Delivery Mobile App

by Appjetty
Magento 2 Native App

The demand for delivery services has accelerated during the pandemic. People prefer ordering food online and getting it delivered to the doorstep. This is why restaurants are investing in apps like DoorDash and Uber Eats. Having a food delivery app helps up the game. If you’re thinking about it too, here are the facets of the food delivery Magento 2 native app:

  • 60 percent of the US citizens get their food delivered at least once a week. 
  • Around 185 million are expected to use online delivery services by 2025.
  • Delivery apps like DoorDash, Uber Eats, and Grub Hub have seen a 41 percent increase since the pandemic. 
  • Statista says the online food delivery revenue will reach $466,472 million by 2026.

Having a customer-centric app is the way to reap the benefits of online delivery services. But before you dive into the Magento 2 native app development process, here are some features to know: 

The primary reason users order food online is that it’s easy and quick to browse the menu and order food online. All this is due to the intuitive interface that the mobile app provides. The smooth navigation and quick redirection allow users to take decisions instantly. While customers can order and view their history, you and your staff can manage the backend order requests. You can know about the deliveries in line and update customers about the status.

It is an important feature that impacts the entire workflow. It provides everyone the visibility and control over their orders. So, don’t forget to include it in your Magento 2 mobile app for food delivery.  

  • Push Notifications

On-demand delivery apps are increasing considering the growing demand. Hence, to provide visibility and stay ahead of the competition, you should have push notifications in the mobile app. With push notifications, you can reach customers when and where they want in a non-intrusive way. You can send them information about discounts, offers, loyalty programs, new launches, and more. 

Ensure that the notifications provide value to the customers. The messages should be clear and match the users’ requirements and preferences. Include humor and heartwarming gestures and puns to give it a human touch. 

  • Payment Options

Payment methods play an essential role in the business. If customers face difficulty in the transaction or cannot find their preferred payment mode, they are likely to leave the order in the cart. So, incorporate all the payment modes out there, at least the ones that most users prefer, like virtual payments, credit and debit cards, net banking, wallets, etc. Make payment effective and easy to use.          

  • Real-time Tracking

This feature enables your customers to know where their order is and by what time they can expect delivery. It also helps locate users’ location, determine the time it would take to deliver, and provide them with the ETA. This way, it aids restaurants in building credibility and customer loyalty. 

A few popular APIs that you can integrate to use this feature include Google Maps, Apple Maps, Waze, MapKit, etc. Uber, for example, uses Google Maps to provide users with real-time status. 

  • Rating and Reviews with Social Media Integration

Whether it’s about food or dress, customers want to know if it’s worth ordering. Having ratings and reviews in your Magento 2 native app will help your customers make proper decisions. Rating and reviews from other customers will tell them whether they should go for that Chinese dish or their usual Italian. 

Social media integration is for popularity. When customers order something delicious, they are likely to share it on social media. This integration will let them connect with friends directly. They can recommend dishes with their friends on social media. 

  • Discounts/Rewards, and Loyalty Programs

One of the major reasons customers use a mobile app for delivery is the offers, discounts, and rewards. Take Dunkin’ Donuts, for example. They allow users to earn DD perks such as rewards, discounts, offers, loyalty points, etc., on ordering via their mobile app. 

Developing a food delivery app enriches your business. For that, you must include all the appropriate features such as profile creation, search and find, order scheduling, notifications and alerts, optimized routes, nutrition count, auto allocation, delivery proof, guest checkout, delivery modes, chatbots, analytics, and more. Do not forget the features mentioned above in the article. 

P.S: Your requirements may differ based on cost, features, platforms, integrations, and other factors. Hence, talk to an expert Magento 2 native app development partner. They will guide you in the process.

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