When your organization is in the business of saving lives, time is of the essence. You must use a customizable yet dependable computer-aided emergency dispatch system to coordinate with the rest of your team members to improve response time and promote clear and concise communication between all parties involved.’
If you’re looking for Computer aided dispatch that’s specifically designed to meet the needs of your EMS organization and improve the services you provide your clients, there are a few things you can do to speed up and simplify the selection process. One of these is making a list of all the features you want your ideal solution to have. What features should dispatch software have in order to help your organization provide high-quality service during stressful and critical situations? Here are a few things to think about:
Mobile-Ready
Nowadays, almost everyone has a smartphone, and your employees use it to check their daily schedules. When dealing with medical emergencies daily, relying solely on a computer or website is impractical. As a result, your dispatch system should include a mobile app that your team can use right away.
Your employees will no longer need to use a browser to check their tasks once the app is installed on their phones. They can also be notified of urgent jobs in real time. These features will help your organization maximize technology while reducing service delivery time.
Visual Distribution
Organizing a dispatch can take time. Depending on the system, notifying the appropriate personnel and vehicles can take minutes.
Visual dispatching is a far more efficient method. It lets you drag and drop crew member information onto a schedule grid, notifying them of current tasks and upcoming schedule changes. This method will assist your dispatchers in managing both scheduled and unscheduled assignments. You’ll also find it easier to identify and fill open slots if you can see everyone’s schedule.
Access to Multiple Managers
Public health businesses are frequently open 24 hours a day, 7 days a week. EMS organizations must constantly adjust their staffing schedules to meet client demands. This is true for both on-scene EMS personnel and dispatchers.
As a result, your online scheduling software should allow multiple administrators to work simultaneously. Access rights should be multi-leveled for security. While one person can be the primary administrator, others can be granted administrative rights when the primary administrator is away. In this way, your organization can keep running even if your staffing schedule changes.
UHU Percentage Active
Your dispatch system effectively tracks your team’s time on the job. This allows it to report on Unit Hour Utilization (UHU). Most EMS companies pay close attention to this crucial profitability metric.
This metric can help EMS organizations determine how well their ambulances are used and their crews. Others set a UHU goal to maintain or increase profits. Beyond profit, these metrics help dispatchers allocate resources efficiently to avoid overburdened crew members. It also improves crew performance in stressful and critical situations.
Other Modules Integration
Finally, your ambulance dispatch software should be easy to integrate. Getting all data from each module when they are isolated takes a lot of IT resources and API calls. Errors in data integration cause headaches and frustration. Your staff will either have to fix the issues or key in the data, which is inefficient.
Your computer-aided dispatch system should at least support ePCR and billing. If this is the case, you can improve cash flow by billing the dispatch as soon as it is finished. Also, if your dispatch system is linked to employee scheduling, you can avoid assigning PTO to a message. These are just a few benefits of using an all-in-one EMS.
Conclusion
The multitude of apps installed on smartphones slows them down. Manufacturers respond with new designs like split screens, more memory, and storage, ultimately increasing costs.
Consumers prefer a single destination for all digital Marketing services, including entertainment, finance, travel and hospitality, food delivery, marketplace, social media, and customer service, just as they did in the physical world.
